Privacy Policy

Information We Collect

We collect contact details, booking preferences, and usage data to provide services and improve our site.

• Contact and account details: name, email, phone, service address, and password hashes.
• Service and booking details: property size, requested date/time windows, instructions, and payment status.
• Device and usage data: IP address, browser and device identifiers, pages viewed, and referral URLs.
• Communications: messages sent to our support or through forms and call notes where applicable.
• Consent records: marketing preferences, cookie choices, and timestamps of your consent decisions.

Collection is done with your knowledge and consent where required under PIPEDA and applicable provincial laws.

How We Use Information

To process bookings, communicate with you, personalize recommendations, and maintain security and compliance.

• Provide and manage services, including scheduling, reminders, and customer support.
• Personalize offers and recommend services relevant to your property and preferences.
• Improve site performance and fix issues through aggregated analytics and diagnostics.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Meet legal and regulatory obligations and maintain accurate business records.

Cookies

We use essential cookies for authentication and analytics to understand site performance. You can manage preferences via your browser.

• Essential: required for login, session continuity, and security features.
• Analytics: measure visits, navigation paths, and feature usage; where supported, IP addresses are truncated or pseudonymized.
• Preferences: remember your locale, theme choice, and cookie consent status.

You can also use our cookie banner to accept or decline non-essential cookies at any time.

Sharing

We do not sell personal data. We may share with service providers under agreements limiting use to our instructions.

• Operational partners such as secure hosting, payment processors, and customer support tools.
• Professional advisers and auditors under duties of confidentiality.
• Authorities where required by law or to protect rights, safety, and property.

All service providers are bound by contracts that require appropriate safeguards and prohibit independent use of data.

Security

We implement organizational and technical measures to protect data, including encryption in transit and strict access controls.

• TLS encryption in transit and restricted access on a need-to-know basis.
• Least-privilege access, periodic access reviews, and MFA for administrative accounts.
• Backups with logical separation and regular testing of recovery procedures.
• Continuous monitoring and vulnerability management processes.

Your Rights

You may access, correct, or delete your data, subject to legal exceptions. Contact us to exercise your rights.

• Access and portability: request a copy of your personal information.
• Correction: update incomplete or inaccurate details.
• Deletion: request deletion where retention is not legally required.
• Withdraw consent: opt out of marketing and non-essential cookies.
• Right to complain: you may contact the Office of the Privacy Commissioner of Canada (OPC) or applicable provincial regulators.

Rights are provided under PIPEDA and, where applicable, Alberta PIPA, BC PIPA, and Québec Law 25.

Data Residency

Where feasible, we store data in Canada. Some processing may occur outside Canada, with comparable protections via contracts.

• Primary storage is provisioned in Canadian data centres when available for the service.
• Cross-border transfers are limited to necessary processing and safeguarded by contractual commitments and equivalent protections.
• When data leaves Canada, it may be subject to the laws of the destination jurisdiction; we assess vendor practices and security controls.

You may request details about the countries where subprocessors are located and the safeguards used.